*Warning: Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk | See Representative Example | Representative APR 79.5%*

Complaints Process

Who To Contact To Make A Complaint

Please send T Dot Uk Limited your details, a description of your complaint and how you think they can resolve it, and any other relevant information. In writing to:

T Dot UK Limited, incorporated in England and Wales (Company Registration Number 09225672, located at Suite A Floor 2, Avalon, 26-32 Oxford Rd, Boscombe, Bournemouth BH8 8EZ. Tel: 01202 122280


By email: complaints@lolly.co.uk

How long will it take?

Your complaint will be acknowledged promptly in writing and T.uk will do their best to resolve your complaint as quickly as possible.

Sometimes it may take longer to fully investigate and If a complaint is particularly complex, it may take longer to resolve. They will always try their best to respond to your complaint as quickly as possible and they’ll send you their final response no later than 8 weeks from when you first complained. If they cannot complete their investigation in this time, they will contact you to explain the delay and give you an indication of when to expect their response. If you’re unhappy with the progress of your complaint or not happy with the final response, at this point, you can refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service will only deal with your complaint if you have given them the opportunity to put matters right, so please contact Quint first and they will do all they can to help you.

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of their final response. Their contact details are:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0300 1239 123 calls to this number cost no more than calls to 01 and 02 numbers

Telephone: 0800 0234 567. calls to this number are now free on mobile phones and landlines

Email: complaint.info@financial-ombudsman.org.uk Information regarding the service can be found on the Financial Ombudsman website: http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

European Online Dispute Resolution Platform In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/



Why Use Us?

  1. 1

    Borrow between £50 - £2,000 for any reason!

  2. 2

    Easy 2 minute loan search and cash can often be sent within

    60 minutes

  3. 3

    100% online application and no hidden costs

  4. 4

    No phone calls or faxing of documents and we do not charge a broker fee

  5. 5

    We are open 7 days a week, including bank holidays

  6. 6

    Top lending team, we can get more loans approved

Representative APR 79.5%
Rates from 12.9% APR to 1721% APR. Minimum Term 3 months. Maximum Term 36 months. Representative Example: £1,000 borrowed for 18 months. 17 monthly repayments at £87.22, final repayment of £87.70. Total amount repayable £1570.44. Interest total £570.44. Annual interest rate 59.97% (fixed) Representative APR: 79.5% (variable)
Please read the terms and conditions of your loan agreement before applying.

 

*Subject to lender’s requirements and approval. Cash within 60 minutes is available but is dependent on if your bank accepts faster payments. If not, cash could take 24 to 48 to arrive.